Magicale will provide Solutions, Training and Recruitment
services to develop a Service Model of Excellence
for the Helpdesk and Service Industry in Barbados
and across the Caricom. We will establish a central
pool of Customer Centric personnel to influence service
provision across the Caricom.
As Helpdesk
Industry Influencers we will walk our customers through
the full lifecycle of Helpdesk provision whilst also
analysing and influencing all Customer Care provision
within an organisation to ensure maximum measurable
Customer Satisfaction.
As
specialists in Helpdesk and Customer Care in Barbados
and across the Caricom Magicale provides consultancy
to companies who value Customer Care as a competitive
advantage. Once an analysis and benchmarking of a company’s
Helpdesk or Customer Care Strategy is complete, we work
together with our clients to implement improvement solutions.
We can then offer recruitment and training of personnel
who carry out the ongoing operational development of
Customer Caring.
Magicale’s Service Suite includes:
SOLUTIONS
Consultants in strategic reviews of process and procedure
for Customer Service provision including
• Helpdesk Greenfield Implementation,
Helpdesk Re-engineering • Corporate Care Strategy
• Customer Care Measurement and Promotion.
TRAINING
Delivery of Helpdesk, Customer Care and Personal Awareness
Education
• Customer
Care Development Courses •
“Managing To Care” •
“My Customers Care Do I” •
Telephone Techniques •
Handling Difficult Customers •
Team Building
• Personal Development
Courses •
Conflict Management •
Assertiveness •
Cultural Awareness •
Resisting Change
RECRUITMENT
Dedicated suppliers of Customer Centric Personnel including:
• Helpdesk
• Call Centre Staff
• Customer Care Staff
"Using Magicale for just a few days enabled us to fully
understand and document our requirements and provided us
with a vision for the future. This meant we could in turn
ensure our requirements were understood and provided by
the 3rd party managing our Customer Support Services"
Patrick Walker
Partner, Indirect Taxes
PriceWaterhouseCoopers Associates
Magicale
International Inc. - Email: admin@magicale.com - Tel: (246) 435
8325
