Magicale will provide Solutions, Training and Recruitment
services to develop a Service Model of Excellence
for the Service Desk and Helpdesk Industry. We will establish a central
pool of Customer Centric personnel to influence service
provision across the UK, Europe and the Caricom.
As Service Desk
Industry Influencers we will walk our customers through
the full lifecycle of Service Desk and Helpdesk provision whilst also
analysing and influencing all Customer Care provision
within an organisation to ensure maximum measurable
Customer Satisfaction.
As
specialists in Service Desk, Helpdesk and Customer Care Magicale provides consultancy
to companies who value Customer Care as a competitive
advantage. Once an analysis and benchmarking of a company’s
Service Desk or Customer Care Strategy is complete, we work
together with our clients to implement improvement solutions.
We can then offer recruitment and training of personnel
who carry out the ongoing operational development of
Customer Caring.
Magicale’s Service Suite includes:
SOLUTIONS
Consultants in strategic reviews of process and procedure
for Customer Service provision including
• Service Desk Greenfield Implementation,
Service Desk Re-engineering • Corporate Care Strategy
• Customer Care Measurement and Promotion.
TRAINING
Delivery of Service Desk, Customer Care and Personal Awareness
Education
• Service Desk
• Service Desk Analyst
• Service Desk Management
• Service Desk Measurement
and Reporting
• Customer
Care Development Courses •
“Managing To Care” •
“My Customers Care Do I” •
Telephone Techniques •
Handling Difficult Customers •
Team Building
• Personal Development
Courses •
Conflict Management •
Assertiveness •
Cultural Awareness •
Resisting Change
RECRUITMENT
Dedicated suppliers of Customer Centric Personnel including:
• Service Desk
• Call Centre Staff
• Customer Care Staff
"Using Magicale for just a few days enabled us to fully
understand and document our requirements and provided us
with a vision for the future. This meant we could in turn
ensure our requirements were understood and provided by
the 3rd party managing our Customer Support Services"
Patrick Walker
Partner, Indirect Taxes
PriceWaterhouseCoopers Associates
Magicale
International Inc. - Email: admin@magicale.com - Tel: (246) 435
8325
