Magicale will provide Solutions, Training and Recruitment
services to develop a Service Model of Excellence
for the Helpdesk and Service Industry in Barbados
and across the Caricom. We will establish a central
pool of Customer Centric personnel to influence service
provision across the Caricom.
As Helpdesk
Industry Influencers we will walk our customers through
the full lifecycle of Helpdesk provision whilst also
analysing and influencing all Customer Care provision
within an organisation to ensure maximum measurable
Customer Satisfaction.
"Using Magicale for just a few days enabled us to fully
understand and document our requirements and provided us
with a vision for the future. This meant we could in turn
ensure our requirements were understood and provided by
the 3rd party managing our Customer Support Services"
Patrick Walker
Partner, Indirect Taxes
PriceWaterhouseCoopers Associates
Magicale
International Inc. - Email: admin@magicale.com - Tel: (246) 435
8325
