Barbados & Caricom: Helpdesk and customer care specialists

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		MAGICALE VISION Magicale will provide Solutions, Training and Recruitment services to develop a Service Model of Excellence for the Helpdesk and Service Industry in Barbados and across the Caricom. We will establish a central pool of Customer Centric personnel to influence service provision across the Caricom. As Helpdesk Industry Influencers we will walk our customers through the full lifecycle of Helpdesk provision whilst also analysing and influencing all Customer Care provision within an organisation to ensure maximum measurable Customer Satisfaction.



Magicale aims to provide a website to act as a portal for helpful Helpdesk and Customer Care information. We are providing links to other sites and information that we feel our customers will benefit from. If you would like to submit information in relation to helpdesk and customer care that you feel others would benefit from, please contact: admin@magicale.com

•	First call resolution - it's impact and measurement

•	ITIL and the IT Helpdesk

•	Steps to complete in market with quality customer support

•	Support technologies investing in the helpdesk

•	Investing in the Helpdesk

"Using Magicale for just a few days enabled us to fully understand and document our requirements and provided us with a vision for the future. This meant we could in turn ensure our requirements were understood and provided by the 3rd party managing our Customer Support Services"

Patrick Walker
Partner, Indirect Taxes
PriceWaterhouseCoopers Associates