Barbados & Caricom: Helpdesk and customer care specialists

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		MAGICALE VISION Magicale will provide Solutions, Training and Recruitment services to develop a Service Model of Excellence for the Helpdesk and Service Industry in Barbados and across the Caricom. We will establish a central pool of Customer Centric personnel to influence service provision across the Caricom. As Helpdesk Industry Influencers we will walk our customers through the full lifecycle of Helpdesk provision whilst also analysing and influencing all Customer Care provision within an organisation to ensure maximum measurable Customer Satisfaction.



		Helpful Downloads
		Helpful Links
		Magicale PDF's


Magicale is liaising with TVET in the promotion of training in Barbados. TVET operates an Employment and Training Fund which encourages applications from companies for the sponsorship of up to 75% of the cost of these training courses. Applications can only be made from companies who can demonstrate that they are up to date with National Insurance payments. Magicale will help in the application of the funding for Magicale Development courses.

Magicale Training PDF Downloads:
Managing to Care
My Customers Care, Do I?

“After deciding that our IT Helpdesk needed a complete overhaul, on recommendation we engaged the Helpdesk services of Magicale.

After working closely with myself and the other Helpdesk staff we found Magicale to be knowledgeable in all aspects of Helpdesk and efficient in the preparation of documentation. Magicale has a strong "hands on" approach to consultancy and we can recommend them to any company wishing to improve, relaunch or implement their Helpdesk.”

Vanessa Crudgington
Helpdesk Manager
Financial Ombudsman Service