Barbados & Caricom: Helpdesk and customer care specialists

HOME

IT HELPDESK

CUSTOMER CARE

BUSINESS SERVICES

ASSOCIATES

ABOUT US

HELPFUL LINKS



		Helpful Downloads
		Helpful Links
		Magicale PDF's





		MAGICALE VISION Magicale will provide Solutions, Training and Recruitment services to develop a Service Model of Excellence for the Helpdesk and Service Industry in Barbados and across the Caricom. We will establish a central pool of Customer Centric personnel to influence service provision across the Caricom. As Helpdesk Industry Influencers we will walk our customers through the full lifecycle of Helpdesk provision whilst also analysing and influencing all Customer Care provision within an organisation to ensure maximum measurable Customer Satisfaction.



Please find PDF information on Magicale Training Courses and Writing Pieces below:

•	Helpdesk Revolution

•	Helpdesk Staff Motivation

•	Managing to Care

•	My Customer Cares, Do I?

"Using Magicale for just a few days enabled us to fully understand and document our requirements and provided us with a vision for the future. This meant we could in turn ensure our requirements were understood and provided by the 3rd party managing our Customer Support Services"

Patrick Walker
Partner, Indirect Taxes
PriceWaterhouseCoopers Associates